FREQUENTLY ASKED QUESTIONS

HAVE A QUESTION?

Here are answers to what families and players ask us most.

Choosing the Right Fit

Padel

Junior Development & Pathway

Summer Camp

Lessons & Coaching

Membership Experience

Private Events

Etiquette & Practical

Policies & Club Rules

Didn't find what you're looking for? Contact us at (610) 798-6079 or visit the club in person. Get in touch

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New junior sessions, adult classes, and member offers before they open to the public.

HAVE A QUESTION?

Choosing the Right Fit

How do I know which membership is right for me?

Do I need to be a member to take lessons or play?

I'm new to racquet sports — where should I start?

How do I know which junior program fits my child?

How do I choose between tennis, padel, and pickleball if I've never played?

Is the club a good fit for serious competitive players?

Is it also a good fit for total beginners and casual players?

Padel

What is padel and how is it different from tennis and pickleball?

Do I need any experience to try padel?

Can I try padel before committing — do you have equipment to borrow?

Is padel hard to learn?

Junior Development & Pathway

How does your junior development pathway work?

How are kids grouped — by age, skill, or both?

How often should my child be training to improve or compete?

What does the free junior evaluation involve?

My child plays another sport — can they still fit tennis in?

How do you handle a wide range of skill levels in the same program?

What's the difference between group classes, private lessons, and camp?

Summer Camp

What does a typical camp day look like?

Are campers grouped by age and skill level?

My child is a beginner — will they be overwhelmed?

My child is advanced — will they be challenged enough?

What's your rain/weather policy for camp?

What should my child bring each day?

How do I decide how many weeks to enroll?

Can my child start mid-summer, or do weeks build on each other?

Lessons & Coaching

What's the difference between private, semi-private, and group lessons?

How much training do I need to improve?

Can I request a specific coach?

What are the coaches' backgrounds and credentials?

Are lesson packages refundable, and what happens if my coach is unavailable?

Membership Experience

What's the difference between the membership tiers in practice?

Can I try the club before committing?

What happens if I need to pause or stop my membership?

Do members get priority booking or other perks?

Private Events

What kinds of private events can you host?

What's included when I rent the space?

Can I bring my own food and drinks?

How far in advance should I book?

Etiquette & Practical

What should I wear, and what footwear is required for each sport?

Can I bring a guest, and how does that work?

Do I need my own equipment, or can I rent/borrow?

I've never been to a racquet club — what should I expect on my first visit?

Is the facility good for families and kids?

Policies & Club Rules

What is your guest policy?

How long are court reservations, and what is your court time policy?

How do I book a court?

What are your hours of operation?

What is Northwood's cancellation policy for classes and clinics?

What happens if I miss or cancel a court reservation?

What is the proper way to contact Northwood with questions or requests?

Are programs and pricing subject to change?

Are membership and program fees refundable?

What happens during weather, maintenance, or facility closures?

What is your code of conduct?

Am I responsible for following posted rules and safety guidelines?

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